Shipping policy

SHIPPING POLICY

Last updated: August 19, 2026

WHERE WE SHIP

Arkansas Marine & Off-Road currently ships online product orders within the contiguous United States.

Customers in Alaska, Hawaii, U.S. territories, or locations requiring special freight service should contact us before ordering for availability and a shipping quote. International shipping is not currently available.

FREE STANDARD SHIPPING

Eligible online orders within the contiguous United States receive free standard shipping unless otherwise stated on the product page or during checkout.

Some oversized, palletized, or special-freight orders may require additional shipping or residential-delivery charges. If an additional charge applies, we will contact you before processing the order. You may approve the charge or cancel the affected order for a refund.

DELIVERY ESTIMATES

Standard delivery is estimated at 5–8 business days. Delivery dates are estimates and are not guaranteed.

Order processing, distributor availability, carrier delays, holidays, severe weather, address problems, high-volume periods, and other events outside our control may affect delivery.

DISTRIBUTOR FULFILLMENT

Some merchandise is shipped directly from an authorized manufacturer or distributor. Products within the same order may arrive in separate packages and on different days.

Receiving more than one tracking number or shipment does not necessarily mean an item is missing.

TRACKING

When tracking information is available, it will be sent to the email address or phone number provided with the order. Tracking information may require up to 48 hours to begin displaying carrier activity.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be corrected. We cannot guarantee an address change after an order enters processing or fulfillment. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

DAMAGED, INCORRECT, OR MISSING ITEMS

Inspect your shipment promptly after delivery.

If an item arrives damaged, incorrect, incomplete, or visibly opened, contact us as soon as possible and preferably within 48 hours. Include your order number and photographs of the product, packaging, shipping label, and damage.

Keep all merchandise, boxes, packing materials, and labels until the claim is resolved. Do not discard or return anything until we provide instructions.

LOST OR STOLEN PACKAGES

If tracking shows a package is delayed or missing, contact us so we can review the shipment with the carrier or distributor.

If tracking shows delivered but the package cannot be located, first check around the delivery location and with household members or neighbors. Carrier and theft claims are subject to investigation and approval.

ORDER CHANGES AND CANCELLATIONS

Orders may be submitted to a distributor shortly after purchase. Contact us immediately with requested changes or cancellations.

We cannot guarantee a change or cancellation after processing or fulfillment begins. Shipped orders are governed by our Return and Refund Policy:

https://arkansasmarineandoffroad.com/policies/refund-policy

CONTACT

Arkansas Marine & Off-Road

Cabot, Arkansas, United States

ArkansasMarineOffroad@gmail.com

501-422-9288