Refund policy
RETURN AND REFUND POLICY
Last updated: August 19, 2026
Arkansas Marine & Off-Road accepts eligible return requests within 30 calendar days after delivery.
RETURN ELIGIBILITY
To qualify for a return, the item must be:
• Unused, uninstalled, and unopened
• In its original packaging
• Complete with all accessories, manuals, hardware, and promotional items
• In the same condition in which it was received
• Accompanied by proof of purchase
A return authorization is required before sending any merchandise back. Returns sent without authorization may be refused.
STARTING A RETURN
Contact Arkansas Marine & Off-Road at ArkansasMarineOffroad@gmail.com or 501-422-9288. Please provide your order number, the product being returned, the reason for the return, and photographs when requested.
Do not return merchandise directly to the manufacturer or any other address until we provide return instructions.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Opened, installed, used, modified, or damaged products
• Products damaged by improper installation, wiring, tuning, misuse, or handling
• Cut wire, cables, installation materials, or other altered merchandise
• Special-order, custom-ordered, clearance, or final-sale merchandise
• Gift cards
• Completed labor, installation, diagnostic, tuning, or custom-fabrication services
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If an item is damaged in transit, defective, or incorrect, contact us as soon as possible and preferably within 48 hours of delivery. Keep the product, packaging, shipping label, and all packing materials until the claim is resolved.
We will provide instructions for approved damaged, defective, or incorrect-item claims.
RETURN SHIPPING
For approved returns that are not the result of damage, defect, or our error, the customer is responsible for return shipping.
Original shipping charges are non-refundable. If the original order received free shipping, the actual outbound shipping expense paid to deliver the order may be deducted from the refund.
REFUNDS
Returned merchandise will be inspected after it is received. We will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, less any applicable non-refundable shipping expense.
Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post it.
RESTOCKING FEE
A 15% restocking fee will be deducted from approved returns. The restocking fee will be waived when an item was received damaged, defective, or incorrect due to our error.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. Orders may be submitted to our distributor shortly after purchase. Cancellation is available only before the order enters processing or fulfillment. Orders that have shipped cannot be canceled and must follow the approved return process.
MANUFACTURER WARRANTY
This return policy does not replace an applicable manufacturer warranty. Warranty claims may be subject to the manufacturer’s requirements and approval. Contact Arkansas Marine & Off-Road before sending a product to the manufacturer.
CONTACT
Arkansas Marine & Off-Road
ArkansasMarineOffroad@gmail.com
501-422-9288